Frequently asked questions
Wondering if our products are the right fit for you?
We've compiled a list of common questions our new customers often ask to provide you with the information you need.
Explore the FAQ section below to gain insights into our offerings.
Four steps, from application to first shipment.
- Apply. Send us the New Customer Application with your business details and resale certificate.
- Get approved. We verify your details and open your wholesale account. We reply within 1–2 business days.
- Review inventory and request pricing. Browse the live inventory list, then tell us the models, grades and quantities you need, and we quote you.
- Confirm payment and shipping. Agree the terms, choose your payment method, and we prepare and ship your order.
After you apply you will get an email confirming we received your application, then a member of the sales team replies within 1–2 business days with your account details and pricing.
Minimum order quantities are confirmed when we quote you.
What we hold changes as stock moves, and the practical minimum is not the same for every model, so rather than publish one figure that would be wrong half the time: tell us the models, grades and quantities you are after, and your account manager will confirm the minimum for those specifically along with pricing.
Warranty. For thirty (30) days from the date of shipment, unless we agree otherwise in writing, Reagan Wireless warrants that all products conform to the description in the sales order and invoice, and that they do not violate any U.S. law, infringe any third party’s intellectual property, or breach any contract to which Reagan Wireless is a party.
Reagan Wireless is a reseller of telecommunications equipment. No manufacturer warranty is offered or implied, and products are sold “as is” apart from that limited warranty. Any product that has been abused, misused, altered, tampered with, unlocked, or had its software altered is sold with no warranty of any kind.
Returns. No returns are accepted without prior authorization from the Reagan Wireless Return Dept, which will not be unreasonably withheld.
- Return authorization must be obtained within 30 days of receiving the product, and the product must reach us within 15 days of the authorization being issued.
- Returns for defective items — items that have not been abused, misused or altered — are accepted.
- Returns are subject to a 15% restocking fee, which does not apply to defective or incompatible items.
- Original shipping and handling are not refundable. You are responsible for shipping and proof of delivery on all returns; retain the tracking until credited, and pack and fully insure the shipment.
- All returns must contain all kitted accessories. Missing items are subject to a replacement charge.
- Non-product fees, such as installation charges or special delivery instructions, are not refundable.
- Unauthorised returns will not be accepted.
The RMA form must be completely filled out including the invoice number, or the return authorization will be denied. Send it to RETURNS@REAGANWIRELESS.COM or fax 954-596-0070.
Every device is tested and graded on both cosmetics and functionality before it ships, in our 49,000 sq ft warehouse in Deerfield Beach, Florida. The flow is: receive, sort, sanitize, test, grade, quality control, ready to ship.
We stock new, refurbished and certified pre-owned devices, and data is cleared using Phonecheck, with FutureDial on select models.
The exact grade applied to your order — and precisely what it covers — is confirmed with your account manager and stated on the sales order, so you know what you are buying before you commit.
What each grade means. Every grade below is a cosmetic and functional baseline. The grade that applies to your order is confirmed for the exact models you are quoting and stated on your sales order.
Brand NewFactory sealed
- Unopened in the original manufacturer’s box with the seal intact
- Exactly as it left the factory — not opened, tested or handled
A+Like new
- Powers on and passes our full functional test
- Battery health 90% or above
- No chips, cracks or scuffs anywhere on the device
- Camera lenses clear, with no visible spots in the image
- SIM, iCloud and MDM locks cleared
AExcellent
- Powers on and passes our full functional test
- Battery health 80% or above
- No dents or dings in the housing
- No deep scratches on the display
- Light, limited signs of use
- Camera lenses clear; SIM, iCloud and MDM locks cleared
A/BMixed lot
- A single lot holding a mix of Grade A and Grade B units
- The proportion of each is confirmed on your quote and sales order
- Not a separate filter option — ask your account manager to quote a mixed lot
BGreat
- Powers on and passes our full functional test
- Battery health 80% or above
- Normal wear consistent with everyday use
- Scratches on the display and back panel
- Camera lenses clear; SIM, iCloud and MDM locks cleared
CGood
- Powers on and passes our full functional test
- Battery health 80% or above
- Glass and housing intact — no cracks or breaks
- May carry numerous deep scratches on the display or housing
- May carry numerous dings or scuffs on the housing
- Camera lenses clear; SIM, iCloud and MDM locks cleared
DPTG
- Powers on and passes testing on all main functions
- Display and touch fully working
- May have small cracks in the front or back glass
- Deep scratches or dents on the exterior
- SIM, iCloud and MDM locks cleared
We offer multiple secure payment options, including cryptocurrency.
Cryptocurrency. We receive through TRUST (non-custodial) and accept most major coins; the current USDT and Bitcoin addresses are published on our Payments Accepted page. Fees of up to 0.05% may apply and the structure changes often, though most are between 0 and 0.025%. The value credited to your account is what the coin was worth when we received it, regardless of which way the market moves afterwards.
Please confirm the receiving address with us directly before sending anything, and send a small amount first to check it. We will never send you a payment address through a chat window or an unsolicited message.
Other methods. Remaining payment options and any account terms are agreed per account. Your salesperson will confirm what applies to you.
Our live inventory list shows the models we hold and how many of each, and you can search and sort it without an account.
The upload date is shown at the top of the list. Quantities are approximate and subject to prior sale — some may have sold since the list was uploaded, so treat them as a guide and let us confirm before you commit.
Prices are not published. They are quoted on request, per account. Tick the models and quantities you want on the inventory page and send us the list, and we will come back to you with pricing.
Where it ships from. All product ships FOB Deerfield Beach, Florida, from our 49,000 sq ft warehouse, whether carried by us or by your own carrier. Any exception must be agreed in writing with our accounting department. Title and risk of loss pass to you when the shipment leaves our loading dock.
Tracking. When your order ships you receive an email with your invoice and a FedEx / UPS tracking number. Use that number to follow the shipment.
Changing or canceling an order. Contact your account manager as soon as possible — changes must be made before the order is processed for shipping.
On receipt. Inspect the shipment and have the carrier acknowledge any shortage, loss or damage in writing. Report it to us in writing within three (3) business days of receipt; after that the shipment is accepted in full.
Never arrived, or an item missing? Contact your account manager or support right away and we will work through it with you.
International buyers. We ship worldwide in compliance with U.S. export controls and OFAC sanctions. Our Deerfield Beach facility has rapid access to Port Everglades and Fort Lauderdale air cargo.
